As many organizations become more streamlined, they are being forced to do more with much, much less. There are two ways this can affect customer relationships: 1) it can lead to an increased level of dissatisfaction as your organization offers less and less, or 2) an increased level of satisfaction because your organization is focused on the right things—those that customers truly value. We’re obviously interested in helping you with the latter.
Whether they are internal or external customers, your organization must be keenly focused on not only meeting their needs but also proactively providing them with new products or services even before they realize they want them. Our program will help your team identify business and partnership opportunities, gain an understanding of the key issues and drivers affecting your customers, and quickly establish trust to enable productive working relationships. Participants will also learn how to communicate value and successfully negotiate project scopes and deliverables.
This workshop will move participants from a reactive, order-taking mindset to a proactive, consultative mindset that focuses on anticipating and meeting client needs.